The upskilling gap: the risk hiding in plain sight

Written by Sam Shosanya | Sep 1, 2026, 4:16:54 AM

Most businesses know, in theory, that investing in their people matters. Yet when budgets tighten, learning and development is often one of the first lines to shrink. It is an understandable instinct. It is also a costly one.

The risk of under investing in upskilling rarely shows up as a single dramatic event. It shows up slowly, as capability gaps that quietly limit what a business can do. Projects stall because nobody has quite the right skill set to lead them. Good people leave because they cannot see a path forward. Leaders make decisions with yesterday's knowledge in a world that has already moved on.

New Zealand is feeling this acutely right now. A late 2025 survey of the country's technology and transformation workforce found that only 16 percent of professionals felt they had a clear, supported development pathway at work, even though the vast majority wanted one (Beyond Recruitment, 2025). That is a significant gap between what people want from their employer and what they are actually getting. 

New Zealand is feeling this acutely right now. A late 2025 survey of the country's technology and transformation workforce found that only 16 percent of professionals felt they had a clear, supported development pathway at work, even though the vast majority wanted one (Beyond Recruitment, 2025). That is a significant gap between what people want from their employer and what they are actually getting.

None of this is really about training budgets. It is about capability, confidence and retention, all bound together. When people do not feel invested in, they disengage before they resign, and by the time they hand in their notice, the cost has usually already been paid in lost momentum, lower morale and knowledge that walks out the door with them.

The businesses managing this well are not necessarily spending more. They are being more deliberate. They are treating leadership development as core infrastructure, not a nice to have. They are building learning into the flow of work rather than parking it in an annual training calendar. They are asking their leaders what they need to lead well, rather than assuming last year's programme still fits.

The businesses managing this well are not necessarily spending more. They are being more deliberate. They are treating leadership development as core infrastructure, not a nice to have. They are building learning into the flow of work rather than parking it in an annual training calendar. They are asking their leaders what they need to lead well, rather than assuming last year's programme still fits.